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Privacy policy

Last updated: [TODO: date]

This policy explains how Calibre collects, uses, shares and protects your personal information, in line with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.

  1. 01

    Person in charge of personal information

    The person in charge of the protection of personal information at Calibre is [TODO: name, title].

    For any question or request: [TODO: email], Calibre, Laval, Quebec [TODO: mailing address].

  2. 02

    Information we collect

    Contact form: name, company, email, phone, main process, region and the content of your message.

    Analytics, only if you accept: pages viewed, visit source, device type and cookie identifiers. [TODO: confirm the exact list based on the GA4 and Google Ads setup]

  3. 03

    Why we collect it

    To answer your request and assess whether we can serve you in your region.

    To measure how well our ads and website perform, if you have consented.

    We do not sell your personal information. [TODO: add any other applicable purpose]

  4. 04

    Consent and withdrawal

    By sending the form, you consent to the use of your information for the purposes above.

    You can withdraw your consent at any time by writing to [TODO: email].

  5. 05

    Cookies and tracking technologies

    Measurement cookies (Google Analytics 4 and Google Ads) are off by default. They only load if you click “Accept”.

    You can change your choice at any time with the “Cookie preferences” link at the bottom of every page.

    [TODO: list of cookies, their purpose and retention period]

  6. 06

    Sharing and transfers outside Quebec

    We use service providers that may process your information outside Quebec: Vercel (hosting), Resend (form email delivery) and Google (analytics and advertising, if you consent).

    Before any transfer, we assess privacy factors and govern the transfer by contract. [TODO: complete the privacy impact assessment (PIA) and list providers]

  7. 07

    Retention

    We keep your information for as long as needed for the purposes it was collected for, then destroy or anonymize it. [TODO: specific retention period]

  8. 08

    Security

    We take reasonable measures to protect your information: encrypted connections and access limited to people who need it. [TODO: describe the measures in place]

  9. 09

    Your rights

    You can request access to your information, its correction, that we stop disseminating it or de-index it, and that we provide it in a structured, commonly used technological format.

    To exercise these rights, write to [TODO: email]. We respond within 30 days.

  10. 10

    Confidentiality incidents

    If a confidentiality incident presents a risk of serious injury, we notify the Commission d'accès à l'information and the people concerned, and we keep a register of incidents.

  11. 11

    Complaints

    If you are not satisfied with our response, you can file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

  12. 12

    Changes

    We may update this policy. The date of the last update appears at the top of the page. [TODO: specify how significant changes are communicated]